We make a difference not only in our products but also in our services.
TANPERA SERVICE DEPARTMENT
Post-Sales User Training
We offer detailed user training by our expert technicians so that you can use your products in the most efficient way possible.
Remote and On-Site Technical Support
Whether on-site or remotely, we provide uninterrupted support with rapid response times.
Periodic Maintenance and Repair Services
With our trained and experienced technicians, our service quality is always top notch.
Service Network Across Turkey
Wherever you are, our qualified technical team will be with you as soon as possible.
100% Customer Satisfaction Goal
We always prioritize meeting your needs in the best way possible and ensuring your satisfaction.
Professional Service with Expert Staff
With our trained and experienced technicians, our service quality is always top notch.
Warranty Process and Support
Your product warranties are guaranteed under proper use and maintenance conditions. We are responsible for all technical support throughout the warranty process.
Software Support and Updates
Software updates and technical support services are provided for the digital solutions that come with our products.
After-Sales Services
At Tanpera, we are not only with you during product sales, but also after sales. With our service department focused on customer satisfaction, we continue to be your solution partner at every stage of your project.
Our Services
User Training
Remote and On-Site Technical Support
Periodic Maintenance and Repair
Warranty Tracking & Software Updates
Plate, Gasket, Resistance, Anode Supply and Replacement
Plate Heat Exchangers
Expert Maintenance Services for Every Make and Model
We offer professional maintenance services for all brands of heat exchangers, including Tanpera, Danfoss, and Sondex, either on-site or at our workshop
Our Maintenance Process
Disassembly: Removal of heat exchanger plates,
Plate & Gasket Inspections: Wear, scaling, and deformation analysis
Cleaning: Cleaning of plate surfaces with special chemicals
Gasket Replacement: Replacement with original or compatible gaskets if necessary
Suspension System Inspection: Inspection and adjustment of upper/lower suspension rods
Reassembly & Commissioning: Delivery in working condition after system testing.
Boilers and Accumulation Tanks
Expert Maintenance Services for Every Make and Model
Boilers and storage tanks should be serviced at least once a year. Parts that need to be replaced, such as anode rods and resistors, should be checked regularly and replaced if necessary. At Tanpera, we offer maintenance services for all brands and models, as well as our own systems.
Boiler Maintenance Steps
The following procedures are performed during maintenance:
Corrosion checks, Leak checks, Anode and coil checks, Internal cleaning procedures, Grounding checks
Tanpera; your reliable solution partner at every stage of your projects.
We are with you every step of the way in your projects!
We stand out with our energy recovery solutions, offering a wide range of products including economizers, recuperators, comboxes, boilers, heat exchangers, and pumped expansion tanks. With our customized engineering approach for each project, we provide the most suitable solution for your needs in both new investments and system upgrades.